![]() ![]() ![]() Many guests enjoy touring the Pentagon, Smithsonian Institute, and monuments throughout Washington, D.C. Our convenient location is just minutes from the nation's capital. Our full-service accommodations offer superior comfort for both leisure and business travelers alike. I would just say I blame the ownership/management for the inadequate staffing.The Standout among Arlington, Virginia HotelsĬentrally located in Crystal City, guests at the Holiday Inn® National Airport/Crystal City are just one mile, and a complimentary shuttle ride from Ronald Reagan Washington National Airport (DCA). Since I left early the next morning, you'll have to read the other reviews to get more details about this property. The hotel room itself was what you'd expect at a Holiday Inn: clean and comfortable. When I asked the front desk agent why no one was answering the phone, he blamed the fact that they were understaffed - he was there alone and he was doing the best he could. I would have understood if I was told that the shuttle was not available that late, but my phone calls were never answered. ![]() I reached the hotel's answering system, but none of the options I selected ever resulted in my call being answered. ![]() I called two different numbers a total of four times during my layover in Houston, then two more times when I landed at Reagan. I selected this hotel because of its proximity to the airport and the fact that under Hotel Amenities they claim that they offer "Free airport transportation." Since I was arriving around midnight, I started calling around 8:30 pm to verify that the shuttle would be available at that time. It's difficult to say that a hotel has good customer service if they don't answer phone calls. ![]()
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